Filed under: Practice Tips | |
Here is an easy way to keep your clients happy and make their lives easier: have mini-notepads on either side of your desk. It is one of those ridiculously obvious things (except that a lot of lawyers don’t bother with it).
It took me years to figure it out. It finally occurred to me at a doctor’s office: at the end of the appointment, they rattle off a list of medications, dosages and schedules, and things to watch for and what to do. Finally, they ask, “got that?” before smiling, shaking your hand and running out the door.
THAT’S WHAT IT’S LIKE TO SEE A LAWYER!!!
Simply providing a pad and paper greatly helps our clients keep all of the information and instructions that we go through during appointments straight.
On both left and right sides of my desk, I keep mini sticky-back notepads with pens. This lets my clients take notes and take with them. It’s easy and it makes getting things done easier for my clients and myself.
Got a practice management tip? Tell me in the comments!