I’m listening to the 4th Graders Read A Credit Card Agreement episode of NPR’s Planet Money podcast. In it, the hosts discuss the how eye-roll-back-in-your-head complex credit card agreements and notices are. Is it really necessary to make them so complicated? Is it even possible to make legal notices simpler?
With good design, the answer is YES.
Here is a sample disclosure document (click on the link for the full pdf).
Now, here is the same document revised and reformated for clarity and readability (again, click the link for the full pdf).
Of course the second one is easier to read. It is broken down into clear sections with nice signposts to tell the reader what s/he is looking at. Now, here is the question. Are your fee agreements and other documents more like the first set notice, or the second?